SV
Samantha V
1 reviews | Active since Sept 2022
05 Dec 2022, 13:18
Makro call centre customer service is not working
Placed order MAK*** on 30november 2022.Have been cailing *** everyday to try and speak to an operator to find out if I can collect kids bike at closest store.Unfortunately the call centre just keeps you on hold forever and you literally watch your cell pho e airtime been wasted.I am so sorry we order the kids bike online with makro because it is not working!!!If someone that works at makro is listening please help.Please call *** if you can assist.Thanks
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Makro's replyOfficial
07 Dec 2022, 11:28Hi there Samantha V,
We're terribly sorry to hear about your experience. Thank you for sharing your feedback. We would appreciate an opportunity to get in contact with you to address your feedback. Please forward us your details and feedback via *** and a member of our Customer care team will be in touch.
We hope to hear from you soon.
Warm regards,
Makro Team
Makro's reply07 Dec 2022, 11:28
Official
Hi there Samantha V,
We're terribly sorry to hear about your experience. Thank you for sharing your feedback. We would appreciate an opportunity to get in contact with you to address your feedback. Please forward us your details and feedback via *** and a member of our Customer care team will be in touch.
We hope to hear from you soon.
Warm regards,
Makro Team