Makro call center is a hopeless case!!

I cannot believe how mad the on line call center is. The phone system is so bad you can hardly hear what they say which is perhaps a good thing because they do not help and have no clue. Here is my weeks efforts: I am enquiring about order MAK ********** which was place on 22nd Nov. Your call centre phones are extremely bad and difficult to hear the person but I have spoken to three different call centre agents since Monday. This is what happened:

Monday: Got hold of a lady and she told me that the order had been collected by the courier company on 27th Dec. She said that she would contact them by email and then let me know what the delivery situation was via email. No email has arrived to date. Tuesday: Called and talked to a man and he eventually told me that he had contacted the courier and delivery was to take place yesterday i.e. Wednesday. No delivery has taken place. Wednesday: Called and spoke to a lady again. She advised me that the delivery would be before the end of this week,

As you can see, conflicting reports every call. Now, I am concerned about this order as you can imagine. I would expect someone of authority to call the courier, if it is indeed with the courier, and let me know when the order is due for delivery. I certainly do not think that this is too much to ask for. Calling your call centre seems to be a total waste of time unfortunately. Trusting that I will actually get a reply from this email.

Needless to say I did not get an email response.