JB
Jan B
1 reviews | Active since Oct 2022
13 Dec 2024, 10:06
Makro *********** call center
*********** service centre makro Today I spoke to Melisa at the call center of makro she was totally *********** over the phone in provisional and clearly don't know how to resolve a complain I state that there is a part of my order not received She started to stutter and then answer well I think maybe I can check on the system o I see your order is pack on the 3 of December maybe we should ask the courier guy My response I already enquire they did not received it for delivery Melisa o then I will contact dispatch it will take THREE DAYS WHAT KIND OF HELP IS YHAT MAKRO *****ED UP MY ORDER AND CANT RECTIFY THEIR MISTAKE ON MY ORDER MAK***
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Replies (12)0
Replies (12)JB
Jan B's updateReviewer Update
16 Dec 2024, 13:04Makro don't care about customers
IF THEY DO THEY WOULD HAVE REPLY LONG TIME AGO
PLEASE SOUTH AFRICA STAY AWAY FROM MAKRO OR YOU WILL LOOSE MONEY LIKE ME
MAKRO DONT CARE ABOUT CUSTOMERS CUSTOMER SERVICE THEY WANT ONLY YOUR MONEY IF YOU BUY ONLINE
PLEASE STAY AWAY FROM ONLINE SHARKS LIKE MAKRO
IF THEY DO THEY WOULD HAVE REPLY LONG TIME AGO
PLEASE SOUTH AFRICA STAY AWAY FROM MAKRO OR YOU WILL LOOSE MONEY LIKE ME
MAKRO DONT CARE ABOUT CUSTOMERS CUSTOMER SERVICE THEY WANT ONLY YOUR MONEY IF YOU BUY ONLINE
PLEASE STAY AWAY FROM ONLINE SHARKS LIKE MAKRO
JB
Jan B's update16 Dec 2024, 13:04
Reviewer Update
Makro don't care about customers
IF THEY DO THEY WOULD HAVE REPLY LONG TIME AGO
PLEASE SOUTH AFRICA STAY AWAY FROM MAKRO OR YOU WILL LOOSE MONEY LIKE ME
MAKRO DONT CARE ABOUT CUSTOMERS CUSTOMER SERVICE THEY WANT ONLY YOUR MONEY IF YOU BUY ONLINE
PLEASE STAY AWAY FROM ONLINE SHARKS LIKE MAKRO
IF THEY DO THEY WOULD HAVE REPLY LONG TIME AGO
PLEASE SOUTH AFRICA STAY AWAY FROM MAKRO OR YOU WILL LOOSE MONEY LIKE ME
MAKRO DONT CARE ABOUT CUSTOMERS CUSTOMER SERVICE THEY WANT ONLY YOUR MONEY IF YOU BUY ONLINE
PLEASE STAY AWAY FROM ONLINE SHARKS LIKE MAKRO
JB
Jan B's updateReviewer Update
18 Dec 2024, 10:58Still no response from makro about my recent complain to their call center about my order part
That is not yet delivered I feel as if throw R1900 in the drain by ordering from makro and due to their call center incompetency to help their customers
Emails is also unanswered
SOUTH AFRICA DON'T BUY FROM MAKRO ONLINE
That is not yet delivered I feel as if throw R1900 in the drain by ordering from makro and due to their call center incompetency to help their customers
Emails is also unanswered
SOUTH AFRICA DON'T BUY FROM MAKRO ONLINE
JB
Jan B's update18 Dec 2024, 10:58
Reviewer Update
Still no response from makro about my recent complain to their call center about my order part
That is not yet delivered I feel as if throw R1900 in the drain by ordering from makro and due to their call center incompetency to help their customers
Emails is also unanswered
SOUTH AFRICA DON'T BUY FROM MAKRO ONLINE
That is not yet delivered I feel as if throw R1900 in the drain by ordering from makro and due to their call center incompetency to help their customers
Emails is also unanswered
SOUTH AFRICA DON'T BUY FROM MAKRO ONLINE
JB
Jan B's updateReviewer Update
19 Dec 2024, 14:54Today I drive 800km to my nearest makro in Bloemfontein (return)to do enquire regarding my gazebo tent just because makro is *********** at their call center and also cannot reply on email sent to them now I am going to be refunded but of the 1900 rand I loose 900rand on petrol to travel from Kuruman to Bloemfontein to sort this mess created by makro out that was supposed to be done through the call center and or e-mail
Don't by online from makro
Jan Britz
Don't by online from makro
Jan Britz
JB
Jan B's update19 Dec 2024, 14:54
Reviewer Update
Today I drive 800km to my nearest makro in Bloemfontein (return)to do enquire regarding my gazebo tent just because makro is *********** at their call center and also cannot reply on email sent to them now I am going to be refunded but of the 1900 rand I loose 900rand on petrol to travel from Kuruman to Bloemfontein to sort this mess created by makro out that was supposed to be done through the call center and or e-mail
Don't by online from makro
Jan Britz
Don't by online from makro
Jan Britz
JB
Jan B's updateReviewer Update
25 Dec 2024, 18:07Order ***
On December 19 2024 I was personally at makro to sort out order not delivered it cost R900 in petrol to sort out the mess at makro with my order that could not been sorted out by numerous e mails and through their pathetic call center
The lady at makro online Bloemfontein promise a refund has been ordered and my money will be paid back to me today the 25 December their is still no sign of any money paid back into my account
Jan Britz
NS Soth AFRICA please stay away from Makro online if you don't want to loose any money
On December 19 2024 I was personally at makro to sort out order not delivered it cost R900 in petrol to sort out the mess at makro with my order that could not been sorted out by numerous e mails and through their pathetic call center
The lady at makro online Bloemfontein promise a refund has been ordered and my money will be paid back to me today the 25 December their is still no sign of any money paid back into my account
Jan Britz
NS Soth AFRICA please stay away from Makro online if you don't want to loose any money
JB
Jan B's update25 Dec 2024, 18:07
Reviewer Update
Order ***
On December 19 2024 I was personally at makro to sort out order not delivered it cost R900 in petrol to sort out the mess at makro with my order that could not been sorted out by numerous e mails and through their pathetic call center
The lady at makro online Bloemfontein promise a refund has been ordered and my money will be paid back to me today the 25 December their is still no sign of any money paid back into my account
Jan Britz
NS Soth AFRICA please stay away from Makro online if you don't want to loose any money
On December 19 2024 I was personally at makro to sort out order not delivered it cost R900 in petrol to sort out the mess at makro with my order that could not been sorted out by numerous e mails and through their pathetic call center
The lady at makro online Bloemfontein promise a refund has been ordered and my money will be paid back to me today the 25 December their is still no sign of any money paid back into my account
Jan Britz
NS Soth AFRICA please stay away from Makro online if you don't want to loose any money
JB
Jan B's updateReviewer Update
27 Dec 2024, 12:08Today I spoke to Magdel at Bloemfontein regarding my refund as personally spoke to her on 2024-12-19 at makro Bloemfontein at about 09;20 I also tell her that I have not yet received any feedback since last week and thursday
Regarding my refund as personally promised me to cc all emails regarding the matter to me
She promise to comeback to me
It is now 12:00 and no feedback from Magdel
Again empty promises just as last week
MAKRO IS ROTTEN UP AS FAR AS ITS DEEPEST CORE FROM TOP MANAGEMENT TILL THE LOWEST WORKER
NO BODY CARES
SOUTH AFRICA DON'T CARE ABOUT MAKRO DON'T SUPPORT BAD SERVICE
JAN BRITZ
Regarding my refund as personally promised me to cc all emails regarding the matter to me
She promise to comeback to me
It is now 12:00 and no feedback from Magdel
Again empty promises just as last week
MAKRO IS ROTTEN UP AS FAR AS ITS DEEPEST CORE FROM TOP MANAGEMENT TILL THE LOWEST WORKER
NO BODY CARES
SOUTH AFRICA DON'T CARE ABOUT MAKRO DON'T SUPPORT BAD SERVICE
JAN BRITZ
JB
Jan B's update27 Dec 2024, 12:08
Reviewer Update
Today I spoke to Magdel at Bloemfontein regarding my refund as personally spoke to her on 2024-12-19 at makro Bloemfontein at about 09;20 I also tell her that I have not yet received any feedback since last week and thursday
Regarding my refund as personally promised me to cc all emails regarding the matter to me
She promise to comeback to me
It is now 12:00 and no feedback from Magdel
Again empty promises just as last week
MAKRO IS ROTTEN UP AS FAR AS ITS DEEPEST CORE FROM TOP MANAGEMENT TILL THE LOWEST WORKER
NO BODY CARES
SOUTH AFRICA DON'T CARE ABOUT MAKRO DON'T SUPPORT BAD SERVICE
JAN BRITZ
Regarding my refund as personally promised me to cc all emails regarding the matter to me
She promise to comeback to me
It is now 12:00 and no feedback from Magdel
Again empty promises just as last week
MAKRO IS ROTTEN UP AS FAR AS ITS DEEPEST CORE FROM TOP MANAGEMENT TILL THE LOWEST WORKER
NO BODY CARES
SOUTH AFRICA DON'T CARE ABOUT MAKRO DON'T SUPPORT BAD SERVICE
JAN BRITZ
JB
Jan B's updateReviewer Update
28 Dec 2024, 13:28Yesterday I spoke to Magdel at Makro regarding my refund she promise again to come back to me
Today I phone again just to here she is not working today
I spoke to sofia and she also promise to come back to me with on 15 minutes SHE ALSO DOD NOT COME BACK TO ME
MAKRO IS A BUNCH OF ****MERS WITH EMPTY PROMISES
SOUTH AFRICA DON'T BY FROM MAKRO ONLINE
YOU LOOSE YOUR MONEY
Today I phone again just to here she is not working today
I spoke to sofia and she also promise to come back to me with on 15 minutes SHE ALSO DOD NOT COME BACK TO ME
MAKRO IS A BUNCH OF ****MERS WITH EMPTY PROMISES
SOUTH AFRICA DON'T BY FROM MAKRO ONLINE
YOU LOOSE YOUR MONEY
JB
Jan B's update28 Dec 2024, 13:28
Reviewer Update
Yesterday I spoke to Magdel at Makro regarding my refund she promise again to come back to me
Today I phone again just to here she is not working today
I spoke to sofia and she also promise to come back to me with on 15 minutes SHE ALSO DOD NOT COME BACK TO ME
MAKRO IS A BUNCH OF ****MERS WITH EMPTY PROMISES
SOUTH AFRICA DON'T BY FROM MAKRO ONLINE
YOU LOOSE YOUR MONEY
Today I phone again just to here she is not working today
I spoke to sofia and she also promise to come back to me with on 15 minutes SHE ALSO DOD NOT COME BACK TO ME
MAKRO IS A BUNCH OF ****MERS WITH EMPTY PROMISES
SOUTH AFRICA DON'T BY FROM MAKRO ONLINE
YOU LOOSE YOUR MONEY
JB
Jan B's updateReviewer Update
30 Dec 2024, 13:57Saturday Khayalethu at makro said they looking into my matter and the manager Johan Koekemoer will phone me today up till now he did not phone me I even wright a email to him with no reply from him
PROOF THAT MAKRO DON'T CARE ABOUT ITS CUSTOMERS SOUTH AFRICA SUPPORT ONLINE SERVICE OUT OF SOUTH AFRICA LIKE TEMO AMASONE AND SHEIN BETTER CUSTOMER SERVICES MAKRO DON'T NEED OUR SUPPORT
PROOF THAT MAKRO DON'T CARE ABOUT ITS CUSTOMERS SOUTH AFRICA SUPPORT ONLINE SERVICE OUT OF SOUTH AFRICA LIKE TEMO AMASONE AND SHEIN BETTER CUSTOMER SERVICES MAKRO DON'T NEED OUR SUPPORT
JB
Jan B's update30 Dec 2024, 13:57
Reviewer Update
Saturday Khayalethu at makro said they looking into my matter and the manager Johan Koekemoer will phone me today up till now he did not phone me I even wright a email to him with no reply from him
PROOF THAT MAKRO DON'T CARE ABOUT ITS CUSTOMERS SOUTH AFRICA SUPPORT ONLINE SERVICE OUT OF SOUTH AFRICA LIKE TEMO AMASONE AND SHEIN BETTER CUSTOMER SERVICES MAKRO DON'T NEED OUR SUPPORT
PROOF THAT MAKRO DON'T CARE ABOUT ITS CUSTOMERS SOUTH AFRICA SUPPORT ONLINE SERVICE OUT OF SOUTH AFRICA LIKE TEMO AMASONE AND SHEIN BETTER CUSTOMER SERVICES MAKRO DON'T NEED OUR SUPPORT
Makro's replyOfficial
03 Jan 2025, 12:58Hi Jan,
Your thoughts and experiences mean everything to us, and they're absolutely vital in our mission to improve the support we offer you. We’re glad to inform you that your refund was successfully refunded.
We also want to make sure you're aware that the refund should reflect the date of your original purchase. We want to express our heartfelt apologies once more for the troubles you've faced.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind Regards,
Makro Hello Peter Team
Your thoughts and experiences mean everything to us, and they're absolutely vital in our mission to improve the support we offer you. We’re glad to inform you that your refund was successfully refunded.
We also want to make sure you're aware that the refund should reflect the date of your original purchase. We want to express our heartfelt apologies once more for the troubles you've faced.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind Regards,
Makro Hello Peter Team
Best regards,
Makro's reply03 Jan 2025, 12:58
Official
Hi Jan,
Your thoughts and experiences mean everything to us, and they're absolutely vital in our mission to improve the support we offer you. We’re glad to inform you that your refund was successfully refunded.
We also want to make sure you're aware that the refund should reflect the date of your original purchase. We want to express our heartfelt apologies once more for the troubles you've faced.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind Regards,
Makro Hello Peter Team
Your thoughts and experiences mean everything to us, and they're absolutely vital in our mission to improve the support we offer you. We’re glad to inform you that your refund was successfully refunded.
We also want to make sure you're aware that the refund should reflect the date of your original purchase. We want to express our heartfelt apologies once more for the troubles you've faced.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind Regards,
Makro Hello Peter Team
Best regards,
Makro's replyOfficial
20 Jan 2025, 15:23Hi Jan,
Thank you for keeping in touch with us.
We apologize for the service that you have received from us.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for keeping in touch with us.
We apologize for the service that you have received from us.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
Makro's reply20 Jan 2025, 15:23
Official
Hi Jan,
Thank you for keeping in touch with us.
We apologize for the service that you have received from us.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for keeping in touch with us.
We apologize for the service that you have received from us.
We will work hard to improve our services.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
JB
Jan B's updateReviewer Update
20 Jan 2025, 23:10South Africa
JB
Jan B's update20 Jan 2025, 23:10
Reviewer Update
South Africa
JB
Jan B's updateReviewer Update
20 Jan 2025, 23:12South Africa stay away from Makro
They don't care about their customers
They don't care about their customers
JB
Jan B's update20 Jan 2025, 23:12
Reviewer Update
South Africa stay away from Makro
They don't care about their customers
They don't care about their customers
Makro's replyOfficial
21 Jan 2025, 11:45Hi Jan,
Thank you reaching out to us.
We apologize for the inconvenience caused.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
We apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you reaching out to us.
We apologize for the inconvenience caused.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
We apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
Makro's reply21 Jan 2025, 11:45
Official
Hi Jan,
Thank you reaching out to us.
We apologize for the inconvenience caused.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
We apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you reaching out to us.
We apologize for the inconvenience caused.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
We apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,