MAKRO BROKEN APPLIANCES AND PATHETIC CUSTOMER SERVICES

On the 7/1/2026 I called in and logged a call for a new washing machine that I purchased in December 2025. I spoke to Vuyo. He took all the relevant information down telephonically and requested that i emailed the serial number from the back of the machine which I did on the 9/1/2026. I have since not had any feedback from them. I called in on 21/1/2026 and was told that my query will be escalated as the request is with the relevant department. I then receive an email stating that they do not have any information and require me to send the details. This is 20 days later that I logged a claim with them. The customer support department is so pathetic they have no clue about Customer service at all. You cannot get hold of the Head office because no one picks ups. I am sitting with a brand new, faulty Hisense washing machine and no assistance from Makro. I will be handing this matter over to the Consumer council as there is no way forward with Makro.