Makro breaks warranty and customer service

I bought a fridge from Makro with extended warranty. the fridge is forming and not keeping food cold and food is going off - they have chosen to ignore my request for service sitting lockdown rules. But they chose to not have any staff on duty for emergency repairs not the lockdown. If lockdown was prohibiting services then Samsung would have also told me to wait until lockdown is lifted. • I’d like to bring to your attention that you chose to ignore my request for assistance to fridge and extended warranty purchased in your store (if Samsung can send a technician out surely you should also have this service in place). • I’d like to advise you that I have an account with Makro a credit account for which we pay a huge amount in interest. When I reach the end of paying my debt I WILL BE DEDUCTING THIS FULL AMOUNT from my debt owed to you. • You can do whatever you feel you have to, to try and get the R2526.00 from me I will NOT pay you that amount back. Disgusted with your lack of service and compassion and attention to customers!!!!!!