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Michelle R

1 reviews | Active since Dec 2021

13 Jan 2022, 10:44

MAKRO BRAKPAN BAD AFTER SALES SERVICE

I bought a 15kg top loader Samsung washing machine from Makro Brakpan on 10 Aug 2021. It started giving me issues on 9 December.. It's now 13 Jan 2022 and my I'm still sitting with a machine I can not use at all. Makro says the give you a 6 month refund/return policy on faulty items like these. But they fail to mention that you will be the one doing all the fighting and following up to get the authorization from their supplier. They give you the number to phone the supplier. They take your money and you do the work. I went to the shop 2x in December as I wasn't getting any assistance from Samsung.The sales manager assured me that she will follow it up and get back to me..I haven't received one call from her up to date. I won't be buying my appliances from them again. Sure it's great when it works..but if you get something like this that ends up being faulty 4 months down the line..it's a nightmare. Terrible after sales service.

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MR
Michelle R's update13 Jan 2022, 13:45
Reviewer Update
Thank you for your reply. I'm very frustrated at this point as this has been dragging on since early December last year. I've always bought my appliances from you guys..a stove,fridges, and our dishwasher.. you were my automatic choice for the washing machine. All I want is to be able to bring this machine back to the shop and exchange it for another one..Not Samsung. I don't want something that broke /is faulty after only 4 months. I have to go to my mother's house to do my washing since the machine is not working. This is a huge inconvenience during the week as I work. Please give me the go ahead or authorization to take this back and get a new machine. That's all I want!