Makro Brakpan

WHAT BAD CUSTOMER SERVICE!!!!!! On the 03/09/2023 I bought a Ryobi 145cc Lawnmower, in January 2024 it stopped working. I drove all the way to Brakpan Marko where I had purchaced the item to take it back to be checked. The lady checked the lawnmower in and told me they would let me know what was wrong with it. After 2/3 days I had not heard from them. I decided to call them myself to find out what was going on. After numerous attempts they eventually picked up on loud speaker where I could hear they were obviously having a very interesting conversation as they were laughing and carry on, how professional from such a big, well known company. Eventually I was put through to I dont know how many departments as each time I was put through to the wrong one, I got to lady who said there was no feedback from the place they sent the machine to and she would let me know when they get feedback. When she gave me a call a few days later she told me that it would cost me R6842.50 to have the machine repaired - which is under warranty???? The machine cost me R4000.00 when I bought it, how does that even make sense?? PATHETIC SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!