Makro Bloemfontein Repairs

I took my laptop for repairs on the 20th of August 2023 and when I called yesterday Friday I was advised that nothing has been done. A week after taking my laptop Makro called and advised that my laptop has been assigned to a repair consultant and that was the last communication I received. I understand that repairs may take up to 6 weeks however I'm a student and about to start with exams and I don't think it's fair that I have to suffer as a result of this policy. I've sacrificed a month and struggled with academics for a month and I desperately need my laptop. Mind you the laptop was purchased as new in February 2023 in an attempt to avoid any failure now I'm having to deal with this. My assessment number is ***