Makro Bloemfontein online department lacks customer centricity
On the 27th of February I bought LG TV using Makro online and I was given order number MAK***. The TV was delivered first week of March. When I opened the box the TV had a cracked screen. I immediately informed Greg the delivery manager at Bloemfontein Makro and he requested that I send him relevant information for TV replacement.
I then requested to top up the TV money in order to get another model. That's when customer service took a nose dive.
I am still waiting for new TV to arrive after a month after all the promises made. I got tired of waiting last week and I requested for refund. I am still waiting till today to say the least.
I spoke to Greg, Naledi and Karabo from Makro Bloemfontein online department. They are still battling to resolve my query.
Regards AM
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
I am pleased to inform you that my TV was delivered today.
New TV was tested and I am happy with Test results.
The old TV was taken back to store.
Thanks for your intervention.
Regards
AM
I am pleased to inform you that my TV was delivered today.
New TV was tested and I am happy with Test results.
The old TV was taken back to store.
Thanks for your intervention.
Regards
AM