Makro Bloemfontein is a skam

I am writing to formally raise a complaint regarding a television I purchased at Makro on 6 March 2026. I am extremely disappointed and feel that I have been treated unfairly in this matter. When I arrived home and opened the box to set up the TV, we attached the legs and plugged it in. To our surprise, the screen showed discoloration that looks like internal damage, as if the screen is cracked from the inside. The TV had not fallen or been hit by anything.

The following day, Saturday 7 March 2026, I returned to the Makro store to request a return or exchange. However, I was told that the damage was considered “physical damage” and therefore not covered. I was told that the marks on the screen suggested that pressure had been app**** by fingers.To my surprise how was I supposed to take out the Tav from the box I had to pull it out of the box and the is no handles to hold it but to hold it from the corners and take it out and now they are telling me that I have put pressure on the screen by my fingers really and I have just lost my money and the Tv that I have never watched this is really unfair as a shop they know exactly how to touch or hold the Tv and they now how sensitive it is but they choose not to explain to clients and we will be returning Tv that they will change I feel the shop really making money from us I don’t have a Tv and lost R7000 just like that I complain but no one cares they have gained I have lost my heart is heavy and I’m still stressed I feel like I have been ****** I really trusted a big shop like Makro will treat their clients fairly but I was wrong the really don’t care at all I just lost like that just bu the fingers.i am so sad