makro bloemfontein after sales service

I took in my TV on December 3, 2023, which is still under warranty. Until now 12/12/2023 the tv has not been sent in for repairs. I have called twice and all they say is they will call me back, they have not done that once. I will definitely think twice before buying anything from Makrp Bloemfontein again, their after sales service is very poor.