Makro blatantly misrepresented a product and now wont address it.

We bought a fridge / freezer on 6 December 2021which was advisertised (as is still advertised on their site) by Makro as being auto defrost. upon delivery we realised the freezer was freezing over and reported it. Hisense sent a technician who confirmed that the model is not auto defrost. we reported this to Makro who said they would come back to us within 48 hours. it has now been more than 2 weeks and nothing. every time i pone they say someone will contact me and no one ever does. this is unaccwptable and i wish i bought the fridge/freezer from Hirsches who would have matched the price but didn't have stock at the time.

i would caution customers to be wary as this is clearly false advertising and Makro could care less about the CPA, acting within the law or actually remedying their wrongful actions.

i will never buy anything from Makro again and suggest other think twice before doing so and ask Hirsches to meet the price rather.