Makro: Blaming Third Party Suppliers

********** is an understatement when discussing Makro's customer support for online purchases. Their lack of support is unfathomable. It's been over 2 months and my issue is not resolved. The Makro online team would rather blame their third-party vendors and courier services, Value Express, rather than take ownership of the issue and try to resolve it. We had to phone Value Express, who might I add, handled their part very well, courteously, and professionally. Even though they did not have anything on record at first because Makro failed to inform them of the collection even though they said they did. Makro keeps blaming the third-party vendor for the issues we have even though we purchased from the Makro Online Store. Save yourself the time and trouble You are much better off purchasing from another store. ***. It is a simple fix. Collect the item, refund us, or replace the item with the actual item I ordered, and you deal with your third-party supplier. (Quite Simple) Makro also needs to take a look at your online management team. If an issue takes this long to be resolved, why are they there?