Makro Black Nightmare

I purchased a television set online today 21/11/2018 on your website. It was a Black 5 day special. I checked out - paid the amount via your UPAY channel and is was successful. The screen prompted me to wait to be redirected back to the Makro page and then went to the home screen. I did not receive a confirmation that my order has been completed. The amount of R3299.00 was deducted from my bank account but no order was processed. I called the online customer care center who told me to send through bank statements showing proof of payment - I did this - mail was sent to ********** Up to now I had no response whatsoever. I did call the call center again to no avail - still no answers. This is pathetic!