NP
Natalie P

1 reviews | Active since Dec 2017

14 Dec 2017, 20:40

Makro- Black Friday Samsung Fridge Deal

Hellopeter The Makro establishment had the Samsung fridge on special for black Friday for R4999 stating "600 fridges in stock" so we purchased online the day sales opened and 3 weeks later..they phone to tell us that there is no stock!!.. apparently Samsung is not delivering... so now Makro is offering refunds with no alternative replacement or even an issue of the stock once they are received (i am positive Samsung is continuing to manufacture the model and I am sure they will have these fridges on their floor soon enough)... I sincerely asked them (they have yet torespond)..Being such a huge cooperation with such huge turnovers and with decades of support.. how can you possibly be so ********* without a moral conscience?.. it may have been ok for headoffice to just make a call on refunding peoples money..but some of us really looked forward to that buy..it was advertised.. the purchase went through and money was deducted..considering that it's now christmas.. I personally was looking forward to getting my fridge before the holidays ://.. And would we not have a right to suspect a **** ? keeping peoples money for 3 weeks.. collecting interest on it.. and now such a shrug of shoulders attitude towards paying customers. .and imagine those who purchased on credit cards .. now are paying interest on something they won't receive. . There is no alternative..no compensation.. and most shady of all.. why not let us wait for stock? If this is a pricepoint issue I believe they should sacrifice and honour their sales agreement with loyal customers ... it is such an injustice that such a big corporation cannot compensate a few people... Please can you advise me if this is fair/legal or is this something that a huge corporation like Makro can justify?.. So dissapointed ... Natalie

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Replies (2)
Makro
Makro's reply15 Dec 2017, 08:40
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards

Mbali Makhanya

NP
Natalie P's update23 Dec 2017, 14:08
Reviewer Update
Update on Samsung Fridge...It is now 23 December... Last week Makro agreed to keep a fridge aside. .and once money has been refunded back into our accounts.. we should go into the store and make a manual payment and they will deliver. . To date..the account is checked daily..and no transfer made... I sent Makro an inbox querying this and they say that it was refunded on 15th December...and we should liase with our bank?? ? I will be printing a months bank statement to take to the store and have requested proof of transfer from them... which i have yet to receive..after the most frustrating purchase process of this fridge. . I am now at my wits end.. from buying a fridge I have yet to receive. . To my money being taken a month ago.. to now having to worry whether I am being de*****ed of my money... sick of this with Makro..they are making this December hell for me...Please help!