Makro Birthday voucher via Sms/Email

Makro Birthday voucher via Sms/Email Since I can remember I have received a birthday voucher from Makro once a year via sms or email and this gives the impression of being appreciated as a loyal customer. This year I have not received and enquired at the Centurion Store twice and was told that I should have received one as I qualify and I should contact the Call Centre. The call centre informed me that in order for me to be eligible for a voucher I need to subscribe to email or sms notifications. I receive notifications via email daily as well as sms notifications regarding sales and promotions. When I mentioned the above they said there is nothing they can do about it. I then called the head office and was provided with an email address of someone in the marketing department by the name of Farzana Sonvadi who I emailed on the 11th of June 2021 but still awaiting a response. I would certainly reconsider the Makro loyalty card since this is only used for tracking spending habits with no real benefit for the customer at all. I think Makro needs to be transparent when changing their policies and make sure that there National Contact Centre and Customer Service at the store provide correct information to the customer.