1 reviews | Active since Mar 2009
Makro Birthday voucher via SMS
<p>Since I can remember I have received a birthday voucher from Makro once a year via sms and this gives the impression of being appreciated as a loyal customer. This year I have not received and enquired via the National Number that advised me that this is still in place and might want to follow-up with my local branch (Cape Gate in Cape Town). When phoning Cape Gate branch the response I received that this is a "random" selection and not a given to receive a voucher every year. Now either I have been extremely lucky in the past to receive it every year or there has been a policy change. I would certainly reconsider the Makro loyalty card since this is then only used for tracking spending habits with no real benefit for the customer at all. I think Makro needs to be transparent when changing policy (if it is the case) or make sure customer service relay correct answers to customers. </p>
Thank you very much for bringing your concerns to our attention. It is feedback like this that can help us be more effective and efficient to our customers. I must also sincerely apologize for the bad service that you mentioned you had received in our store, however please be advised that it is not our intention to render bad service to our customers but we strive to excite and delight our customers with the most exciting range, prices and efficient service.
The birthday voucher was send on your birthday voucher number *** R100 off R800 purchase valid until 31.10.2016
When you do visit any of the stores and you have any queries, please do not hesitate to ask for the store Marketing Manager and address the issue in store with them.
Regards
Mmule Moropa
Thank you very much for bringing your concerns to our attention. It is feedback like this that can help us be more effective and efficient to our customers. I must also sincerely apologize for the bad service that you mentioned you had received in our store, however please be advised that it is not our intention to render bad service to our customers but we strive to excite and delight our customers with the most exciting range, prices and efficient service.
The birthday voucher was send on your birthday voucher number *** R100 off R800 purchase valid until 31.10.2016
When you do visit any of the stores and you have any queries, please do not hesitate to ask for the store Marketing Manager and address the issue in store with them.
Regards
Mmule Moropa