MAKRO - BIG ON LIES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I am disgusted at what MAKRO calls customer service

Dennis Reynolds, you shouting at me on the phone and implying that I cannot afford the substitution and then shouting again at me telling me that I must not put words in your mouth - IS NOT CUSTOMER SERVICES.

You cancelled my order without my knowledge or permission and then when I asked for the substitution you blatantly ignored me. To make matters worse when the online manager Tabang Naitsa called you to try and get me substitution YOU REFUSED and I now need to wait for head office because of this.

This is the sequence of events to what happened and I challenge one of you to respond in writing to this and tell me how this is customer services

1. On the 18th of December 2018 Mr. Reynolds emailed me to say that they were out of stock, I responded asking for something similar (no response at all for 3 days) 2. I then contacted the online call centre Judy who advised that she could see that there were 2 in stock, she would call me back to confirm. She then called me back and said it would be delivered before friday. I delayed my holiday by a day in order to wait for the delivery, I also ordered non potable water to fill the pool. The company's last day was friday but they agreed to come. 3. No order, water company phoning me and asking me whats going on, I get on the line and speak to Sifiso, Tsapello, Tsego, Nomtha and Nthabiseng Mo***eng (Team Leader) before speaking to Tabang Naitsa. 4. After I delayed my holiday and paid R2000 for water - Nothing!!! and then Dennis Reynolds Branch manager won't even give me the substitution that I asked for. 5. Who is going to pay for this?? as I acted on the information received from a makro agent.

I feel that this is absolutely disgusting and I feel that Dennis Reynolds is deliberately doing this. I understand that you did not promise the pool to me but Judy did however, you work for the same company and therefore represent that company. Mr. Reynolds, you could have solved the matter by just delivering the substitution but you refused me as well as Tabang Naitsa.

I would like a response to this in writing as I am taking this to my attorneys as this is clearly a contravention of not only the Consumer Protection act but also just plain common decency.