Makro - Beyond Poor Service

We ordered a fridge from Makro which was delivered to our house. It is a double door fridge which was not cheap. The delivery guys arrived in a small bakkie which I’m not sure how they safely transport such a huge fridge with a small bakkie. That is my first concern.

They couldn’t get the fridge to fit through the front door and I explained to them that they would need to bring it in through the sliding door. They refused and said that it is not part of the service to bring the fridge into the house and then just left it outside. We were charged for the delivery of the fridge and they refused to bring it into my home. I then had to negotiate with them to at least put it in my garage as a fridge can’t just be left outside. The delivery guys were extremely rude and should not be allowed to work with customers.

I then called Makro to explain the issue. I was advised yesterday morning that my case was escalated for resolution. I have still had no proper assistance and my fridge is still in my garage. Multiple follow ups later and I am still getting the run around.

This is the worst service I have ever experienced. Makro received their money without fail but my fridge is still in the garage.

Is Marko expecting me to pay another party to move my fridge from the garage into my home.

It is just me and my 16 year old daughter. Are we expected to try and move such a big fridge into the house? Surely not Makro?

Beyond poor service!