Makro bad service with Defy washing machine

To Whom It may concern,

I am still in utter shock of the service I have received from Makro Montague gardens! On Monday the 14th of May my fiance and I bought a Defy front loader washing machine. Upon arriving home we unpacked the machine, read through the manual, removed the shipping brackets and then stabilized the feet, we then switched on the machine and upon first use we found the machine wobbling around and sounding very loud ( like a aeroplane ) we ran the machine several times thinking it was still new and needed to ware in but by the Friday I contacted Makro to assist as the machine was not performing to our expected standard. I then spoke with Robyn Lee Urben (and another lady who's name I did not get) whom I believe is the appliance manager, she informed me she will log a call with Defy themselves and return my call that same day with when to expect a call out, by the late afternoon my call had not been returned and my Husband called her back, he insisted we would return the machine to the store the next day as we are not home during the week for the call out and this lady reassured him they would call us back or have a call out on Monday, it is now Tuesday and we have still heard nothing from any parties involved.

I do not want to use the machine as I fear it is a faulty machine and I don't want to damage it further. We spent a lot on money on this machine and I cannot accept this lack of communication and/or service!

Over and above all of this, there was NO assistance on the shop floor, NO one explained anything about the machine and I noticed a special where you receive free OMO washing liquid which we were never even offered at all.

I am hoping someone will assist me in getting this machine fix OR replaced!

Regards Belinda