MM
Mary M

1 reviews | Active since Aug 2011

27 Oct 2024, 13:30

Makro bad service for refund

Makro still hasnt fully refunded my money they did a partial refund and 3 months now i have been asking for my money sending emails every week, still waiting for balance payment. Intstead of payment, I get client satifaction surveys from Phumzile Ngwenya and Neo Motsepe (Makro Care). The nerve!!

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Replies (4)
MM
Mary M's update28 Oct 2024, 12:42
Reviewer Update
But that's always your response and it ends up being partially paid. I'm so tired of this, since June I've been politely asking for my refund that comes in dribs and drabs. I'm using resource to chase up my refund, calling its airtime, writing on hello peter and sending emails it's data.
MM
Mary M's update28 Oct 2024, 12:43
Reviewer Update
I'm tired of apologies and satisfied surveys I want my money.
MM
Mary M's update11 Nov 2024, 14:51
Reviewer Update
No it hasn't been resolved.
MM
Mary M's update11 Nov 2024, 18:34
Reviewer Update
Pls note as follows the R235 balance hasnt been paid. You are referring to the other refunds that were due and paid.
I first bought carpet R171.00 that took 2 months to be refunded. MAK ***
I also bought x3 other carpets for R235 each that I returned and requested refunds. I was only paid R470, this is where my plight is coming from I never got the balance of R235 refund. MAK ***
Pls double check this thread and make sure I get my money back.
It's so exhausting to this day, I have to explain.
Thank you,
Mary Maseko***