Makro bad service

Terrible service by Makro , have an order that has gone past the the estimated 5 working days , and the last update was monday , 5th February , been following up , and I hear stories about the courier not picking up the package. I ordered goods through Makro , so the courier issue , should be sorted by Makro , as I have no dealings with your courier. Please sort this out , as I have people waiting for that order.