Makro Bad Service ever !!!!!!

Ordered my drinks for Christmas on the 18 November,2021 from Makro on line ! To date no order received - Makro uses Zendesk so that one can query their orders. I received one email stating that they would escalate my case to review my order - To date nothing received ! This is very bad service ! I would e loathe to order on line form them again .In addition to this , I paid for some items as they were available on line only to find when I re checked my orders on the Makro site - 4 items which I have paid for are no longer available - I wonder how long it will take for them to credit my bank account for these items !