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tK
toni K

1 reviews | Active since Sept 2014

11 Oct 2019, 12:51

MAKRO bad service.

I am appalled by the service from Makro Online.

I have purchased on Monday (07/10/2019) and to date have not received my order. I was told that there was a delay in payment which is incorrect. The payment went through from my Makro Credit Card so I find it hard to believe that only yesterday (09/10/2019) payment was made and this is the delay in getting my items.

The above also now means I will only receive my items on 14/10/2019 which I do believe to be ridiculous! more then 7 days where as they say delievery within 2 - 5 days. Their excuse is weak!

I could've just gone to rather buy my groceries in-store, but instead, I must WAIT till Makro decides to get things done.

0
Replies (2)
Makro
Makro's reply11 Oct 2019, 16:12
Official
Good day Toni,

Thank you for bringing this matter to our attention.

Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We will contact the necessary departmental management for urgent assistance and the soonest feedback is received, we will contact you.

Feedback to be relayed within 48 hours.

Kind Regards,
Makro Hellopeter Team
tK
toni K's update14 Oct 2019, 15:04
Reviewer Update
Good day,

Today is Monday 3:03 PM and I have still not received my good or been refunded or been contacted by anyone from Makro to sort this out!

Please help me understand this.....
Very quick to ONLY reply on HelloPeter but take no other steps to ensure customers get the service YOU promise. Imagine waiting this long for your groceries, it's ridiculous...