Makro bad service

Order nr. MAK***, I placed a order on 1 Sept for a base set and a couch, on the website it showed the couch will be delivered by the 7th of Sept, NO DELIVERY, NO UPDATE, I phoned Makro do request a update because the tracking on the website is also not updated, the consultant told me the base set was packed and will be collected by the courier, this was the 6th of Sept, they will then make an enquiry about the couch, I phoned again on the 8th of Sept, NO UPDATE regarding the couch, waiting for the supplier to give feedback, phoned again today 12 Sept, STILL WAITING FOR THE SUPPLIER, this is such bad service from Makro, the consultant told me this morning they cannot give me a time because they are waiting for the supplier to give feedback regarding the couch, the base set is still packed but no delivery date can be confirmed. I will never buy from Makro online again, i told the consultant then i want to cancel my order and want my money back so that i can buy somewhere else, she told me a refund can take 14 DAYS, I paid my order immediately, I want my money back, why must i wait 14 days if i want a refund!!! I need somebody to contact me and give me answers regarding this order...