MAKRO BAD SERVICE AND **** ONLINE CUSTOMERS

I ordered 3 x XXL cooling pads for my animals with some other stuff from Makro. The cooling pads came first and I noticed it was 2 x XXL. With a ST Bernard 13 cats and a sheepdog I had to use them immediately as was the purpose buying them. My St Bernard has 2 coats of hair which makes it very hot in the summer in Bloemfontein. check Delivery 3 : Expected by 18 December check Order Confirmed 9th Dec 2024, 17:36 PM Shella Maartens Contact : *** Rex *** XXL Pet Bed (Blue) 3 R 339.00 From: Shellmarie Maartens Sent: Thursday, 12 December 2024 07:44 To: *** Subject: Order Number: MAK*** Importance: High Good morning I ordered 3x XXL cooling pads and received 3 x XL cooling pads. Kindly note attached. ( i attached all the photos) Their first response to return it was 30.12.2024. I had to use it but now they are telling me they can not refund me the difference between the 3 XL i received and the 3 XXL i paid for with my hard earned money. I have received a email to give feedback on their service and satisfaction but today i received a phone call from Makro and i explained the situation. Not today is the 22nd of January. They wanted me to wait from 12.12.2024 to when they first responded to return the items at the end of December 2024 and then only today i get feedback after I told them they must credit me the funds. I ordered online because i can not go to the shops myself. I have the photos of the incorrect items and the several emails i had to send before response was received.