Makro Bad service and Bad attitude.

I have never been so disappointed in a huge company like Makro before. on 13 June I took my Russel hobbs Kettle and toaster combo to Makro Strubens Valley, as the switch on the kettle stopped working, only to be told that they need to send it in for repair and I will have to wait between 2-3 weeks and the fact that i wont have a kettle for this long in winter is not their problem, the waiting time I was given is 2-3 weeks, after 3 weeks I called and then told sorry no one got back to them but that what I was suppose to be told is that the waiting time is actually 21 working days, which makes today the 13 of July 21 Working days. On Thursday 8th July I received a call from Makro to say they still haven't got feedback from the techs and that if they didn't get feedback by today the 13th of July they would let the techs know that they will be giving me a full refund. Called them today to check if they heard anything, which they said they have not, and low and behold I must now wait till Thursday 15 July as what they actually meant was 21 working days from the time the supplier actually receives it. This is so unacceptable to have to go this amount of time without a kettle which is essential in the middle of winter and now that its freezing they still have so much of bad attitude and sorry we cant help you and we must just wait. and i am frustrated now, i expect Makro to pay for the full replacement of the next kettle and toaster combo of my choice as I've had to deal with not just their bad service but their misinformation and bad attitude.