Makro - bad service all round

How do i give a less than 1 rating? Twice now I've had to deal with their incompetence. My husband placed an order for something for my son's birthday on the 10th December and made me the recipient as I work from home. Tomorrow is his birthday so 9 days - should be enough, right? On the same day I got notification that delivery was on the 12th. Nothing arrived. I phoned a DOZEN times and got the run-around. Then I got notification that delivery was Monday this week. Nothing. Then notification that it was yesterday. Nothing. Last night (this is after me spending 2 hours trying to get hold of SOMEONE who could help from both Makro and WumDrop (their equally confused delivery service). Today - nothing so I gave them both a call. Makro so far 5 calls. All calls were cut off but in the one I got so far as them saying that there's an issue. No idea what the issue is but they said something about delayed pickup. Just that there's an issue. Then I got hold of WumDrop. They say they have been to the store to collect it 3 times and each time it's not available. I'm talking Makro Woodmead here. I phoned again. Calls dropped after 17 *no I'm not kidding - minutes, (I left a call back 2 hours ago - that's about as useful as piddling into the wind). After dealing with both Makro and WumDrop I gave up, drove to Makro and after spending and hour and 20 minutes in their queue - the lovely lady who served me found my parcel in 5 minutes and I walked out with it clutched in my grubby hands. The problem is that on black Friday we bought a playstation 5 for COLLECTION. We got the notification that we could collect, a few hours later we wandered through to them - and it was not ready - we had to wait another almost hour for it. They are utterly clueless. This is because one department has no clue what the other is doing. Management don't give a figaro what the staff on the floor is doing or going through. It is a shambles. I will hesitate a LOT to order from them again even if their price is really good. Their customer service is terrible and it's because the people who run the place don't care.