Makro bad service

I bought a racing chair at Makro June 2021, the chair cylinder gave up and the material was torn, I paid over R2300 for the chair which I took back for repairs *** on the 19th Feb 2022, Six weeks later when I am supposed to receive the chair (as per makro policy that it takes up to six weeks for repairs) I now receive the quote that I damaged the chair?? and it was agreed between both parties.

Is this the kind of offering you give to client? I find it insulting that at my age and with the money I paid I will physically damage the chair?

The fact the they use inferior material was not even considered.

This is the worst service ever.