Makro bad service

Wrong description on site. Delivered silver instead of green. Still not marked as delivered after a week so I can't log a return. Tried to phone to report the issue they said they would log a call. I logged a complaint online aswell. They never responded to any of the complaints and sent a review mail to close the ticket online but I have not been contacted once!! I still have the wrong product and no way of sending it back cause they don't respond telephonically or via mail. Horrible service