Makro BAD service

I ordered an item from Makro on Sat 14 Feb 2026. They promised that they will deliver on Sat 21 Feb 2026. On Sat 21 Feb I sent them an e-mail because the item was not delivered as promise. Makro promised to investigate. Today is Monday 23 Feb 2026. Nothing has been delivered. I would not order from Makro againg.