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Nonhlanhla M

1 reviews | Active since Dec 2017

11 May 2020, 19:10

Makro bad service

Last week I have posted regarding my order done at Makro on the 20 April 20 but still have not reached me. I was informed my order has been packed but the order still shows in progress with no movement.

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Replies (4)
Makro
Makro's reply12 May 2020, 08:44
Official
Good day Nonhlanhla,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 

NM
Nonhlanhla M's update12 May 2020, 12:10
Reviewer Update
I am not happy with the above feedback so this i wait even more on top of so much waiting i have been through.
NM
Nonhlanhla M's update22 May 2020, 15:21
Reviewer Update
Hi, Thanks Makro my order eventually arrived last week.

NM
Nonhlanhla M's update25 May 2020, 13:28
Reviewer Update
yes i have received my order the only thing that i haven't received is the refund.