Makro bad service!!!!!!!!!

I bought a smar****ch online on the 12th of January 2025. It arrived a few days later and it was not working - not even switching on. I requested a return and I don't know how many times I called, requesting them to collect the item.

They eventually collected it two weeks later and up until this day, I have not received my refund or any communication regarding the return. I've called Makro more than 5 items and all I get is ''the return is still pending''.

To make it worse, I called on Wednesday, the 12th of March and I got through to Zandile who ****, saying she's transferring me to the Finance department. I waited on the call for more than 5 minutes and when I called again, I was told that calls cannot be transferred through to the Finance Department, the Agent (Zandile) **** and probably put my call on hold, making me some kind of a f@@l. I asked the second agent (Bonolo) to get her Manager to call me back as she was busy on another call and couldn't take mine... Two days later, I still have not heard from the Manager/Makro.

I was a very loyal customer to this store but I've decided to cut my ties with them after this experience!