Makro bad service

I bought a deep freeze and a TV from Makro Nelspruit. The freezer was switched on and I have stocked it with meat that obviously needs to stay frozen. The freezer was not freezing and I contacted Makro. They said that they will resolved the issue, but nothing was done to the result that I all my frozen goods went off. In addition to this my TV was scheduled to be installed on 24 December 2024. No one came out to do this. I am very disappointed.