Makro bad service

Makro - you absolutely suck! Daughter, recently relocated to Pretoria, bought a washing machine online with Makro. The machine was delivered yesterday afternoon. She installed it correctly (duh!) but couldn't get it to operate. Video called her dad, who kinda knows about these things... evident that the door lock isn't engaging. We advised her to contact them in this regard. She phones Makro this morning, and quote CPA (perfectly justified for an out of box failure). The woman she speaks to laughs at her, and ends the call I then pick up the reins, and after the same s**** I tell the lady that dealers can do an exchange within 7 days, under CPA. (We know this, given the fact we work in this industry). Suddenly the attitude changes, and they will process.... I try to lodge a complaint on Makro's site regarding how they treated 1st born initially.... Seems their feedback page is as 'friendly' as their consultants. They rejected my email address, which I've had for 17 years I give up!