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aN
anszelle N

1 reviews | Active since Jul 2014

08 Dec 2023, 17:10

Makro bad service

Makro SA very bad service. Bought 2 fans online, paid for it and wait 2 to 5 working days for delivery. Suddenly after 4 days I receive an email stating that it's out of stock. New delivery date extended with 2 weeks. Called them again after a week just to receive an email that they are out of stock and the delivery date extended with an extra 2 weeks. When I purchased the goods online they were in stock and already got my payment but no one can give me the goods, I am very unhappy with their customer service.

0
Replies (3)
aN
anszelle N's update10 Dec 2023, 19:16
Reviewer Update
Thank you Makro for your reply. I want the fans delivered this week of I wil take further action on this matter. You can contact me on ***.
aN
anszelle N's update11 Dec 2023, 11:55
Reviewer Update
Makro’s reply
10 Dec 2023 at 11:10
Good day Anszelle,

Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.

We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.

Please be advised that feedback will be provided.

Once again, we apologize for the inconvenience caused throughout your journey with us.

We hope you find the above in order.

Kind regards,
Makro Hello Peter Team
aN
anszelle N's update11 Dec 2023, 11:58
Reviewer Update
This is a standard email from makro I am sure everyone that complains receive the same email.
And that don't solve my problem with them