NM
Nonhlanhla M
1 reviews | Active since Dec 2017
07 May 2020, 12:13
Makro bad service
I made an order on the 20 of April 2020 and till today my delivery has not reached me. i have made several calls, and keep getting emails from them saying my delivery is being delayed but still nothing has happened. i do not want their staff anymore i want my money and i am going to sue them. this kind of service is un acceptable. my order has been sitting on in progress till today.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
07 May 2020, 13:04Good day Nonhlanhla,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply07 May 2020, 13:04
Official
Good day Nonhlanhla,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
NM
Nonhlanhla M's updateReviewer Update
25 May 2020, 13:29yes, i have received my order and still waiting for the refund of the items that were not received
NM
Nonhlanhla M's update25 May 2020, 13:29
Reviewer Update
yes, i have received my order and still waiting for the refund of the items that were not received