1 reviews | Active since Feb 2017
Makro - Bad service
<p>Makro</p> <p>I went to Makro Strubensvalley today and could not believe the bad service. I had to wait on the lady at the till chatting away and just refuse to pack our parcels after billing us. She were waiting for someone else to do it? Everyone else was busy so she did not like the other tellers pack herself, she walked around looking for someone else. She was so rude and were chatting away with the security person standing next to her. Also not sure why he was standing there and not at the door where he was suppose to be. We had to stand and wait for her until she found a trainee which were busy clearing unwanted parcels .I've been a Makro client for so many years and to be treated in such a way is unexeptable. Andile Sitholo (teller), you have left me put off Makro with your bad attitude and rude client manners.</p>
Thank you very much for bringing your concerns to our attention. It is feedback like this that can help us be more effective and efficient to our customers. I must also sincerely apologize for the bad service that you mentioned you had received in our store, however please be advised that it is not our intention to render bad service to our customers but we strive to excite and delight our customers with the most exciting range, prices and efficient service and furthermore
Over and above that corrective measures have been taken regarding the staff member concerned and necessary training be given.
Please do not let this incident prevent you from remaining a Makro customer – we really do value your custom.
Regards
Mmule Moropa
Thank you very much for bringing your concerns to our attention. It is feedback like this that can help us be more effective and efficient to our customers. I must also sincerely apologize for the bad service that you mentioned you had received in our store, however please be advised that it is not our intention to render bad service to our customers but we strive to excite and delight our customers with the most exciting range, prices and efficient service and furthermore
Over and above that corrective measures have been taken regarding the staff member concerned and necessary training be given.
Please do not let this incident prevent you from remaining a Makro customer – we really do value your custom.
Regards
Mmule Moropa