1 reviews | Active since Dec 2019
Makro - BAD online support
I ordered a fridge on Black Friday and it was delivered around 2 weeks after. Upon unloading the fridge from the delivery truck, they let it fall.
I have been struggling to get a hold of online support and even went to my nearest Makro to try and get this fridge exchanged. All return orders I capture on the website cannot be found!! After finally getting through to online support, they said they need to assess the fridge first before I can get a new one.
I find it completely unfair that I now have to wait ages for someone to collect the fridge and then again wait for assessment and new delivery. It is not my fault you hired *********** delivery agents!!!
Also no response on multiple emails sent. If you cannot resolve, I would rather take my money and buy somewhere else!!!
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we will contact the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team