Makro - BAD ONLINE SERVICE

I am SHOCKED at the service (no service what so ever) received from Makro! I have placed a fairly large business order with them on the 29/11/2022. There website says delivery is 3-5 working days. It has now been 10 days and no communication from them as to why or when I will receive my order. I have tried to call the customer service line a number of times but end up just holding for hours at a time not getting through to a single person. I have sent an sms to their customer care line with no reply. I have emailed them 3 times with no reply. I’m beginning to wonder if I will ever see my order. For anyone who may give a damn, my order number is MAK***