MAKRO Bad Online Order service

Placed an order on 29 Nov ( 4 items in stock online) and received confirmation sms and from Makro. Receive email Thurs 9 Dec 18:53 that the order is being packed. Receive email on Sun 12 Dec at 12:16 that order has been updated and one item cancelled. Receive email on Mon 13 Dec at 11:40 that package has been packed. Receive email on 14 Dec that parcel is on its way. I called various times during all of this and all I get told on phone (after holding average of 10-20 mins every time) order is in progress. On Monday 13 Dec I informed them that the recipient of the parcel has left on holiday and that I need to collect this parcel at Centurion branch. Agent confirmed she informed them. Still have no parcel. Called again today and was told it is out for delivery...... MAKRO - Very BAD service online. And the agents one talks to on phone are VERY unhelpful and almost rude. Your whatsapp system does not work - I request option 4 for order enquiry - type in order number - get message I will be updated - next message is choose option for enquiry....just go in circles. So here I sit with xmas gifts ordered - people for whom they were are already on holiday and I STILL have no goods .