Makro bad online experience

I bought a fan online at Makro, and when they delivered the fan there were parts missing and the fan was not even working, when I logged in the return request on whatsap they kept saying they will escalate it, and then when I went online to log a request there was no solid outcome, Yhooo am soo dissapointed with this and I have been planning to buy a washing machine and a few items with them I will change my mind I cant deal with this anymoreee!!!