Makro Bad Online Customer Service

On Monday the 24th January 2022 i made a online order for a Office Chair to the Value of R2499.01, putting the delivery address for Durban Kwazulu Natal and paid for it. However on Tuesday I received SMS messages as well as a Call from the Driver that he was having issues delivering my Package. He advised me he could not find the offices and upon questioning him I came to find out he's driving around Centurion Gauteng. I then advised him that I am in Durban and the delivery address was supposed to be Durban not Centurion. He then advised he would have to take it back to the store and have it re-assigned. I then also called the online support number and advised the dilema. I was advised it would be sorted out and re-assigned. However when i Checked again on Wednesday morning online it showed my delivery as completed and delivered to me but I hadnt received any delivery. I then called the support online again to find out what is happening and they advised me that nothing was re-assigned as originally told to me the previous day. I was then becoming very frustrated and it then apparently got re-assigned again. I asked to speak to a Manager or someone of higher authority and I was told the operator was working from home and would let the manager know to contact me. Upto now nobody has called me and upon calling this morning again the issue is still not sorted out and Im now frusrtrated as to no avail can I get this sorted out to receive my delivery or at least get a ETA. This item has been paid for and there is no urgency or proactive co-operation to sort this out.

I would not reccomend online Makro ordering as once you have paid there is no guarantee if something goes wrong that you will get your order or have the complication sorted out speedily.