NP
Nicci P
1 reviews | Active since Feb 2021
17 Feb 2024, 10:44
Makro Bad Mood!!!
My son was moving into his Uni residence and we ordered a fridge from MAKRO. A damaged fridge was delivered. A return was logged and the courier was ordered to collect said fridge three days later, no one arrived. No one at the customer service centre knew anything about it. I was told that they had no idea when the fridge would be collected and no idea when a replacement fridge would be sent back. I was told it would take 14-21 working days AFTER someone fetched the damaged fridge before a new fridge or refund could be processed!! My son needs his fridge IMMEDIATELY!! I have had to settle for keeping a damaged fridge as a result of this fiasco! I AM NOT HAPPY!
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Makro's replyOfficial
18 Feb 2024, 11:49Good day Nicci, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
Makro's reply18 Feb 2024, 11:49
Official
Good day Nicci, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,