Makro Bad Management, Service and False Advertising

On Wednesday, 31 January 2024 I received our local newspaper with the adds in from different stores.

They had a booklet for Makro and I perused the booklet. They had a special on NESCAFE Gold Blend Stick Packs for R369.95 On the 02 February 2024 I travelled all the way to Makro for the special. First I could not find it in the bulk section and I enquired about the product. A very nice lady assisted me to get the gentleman to get me stock. When it was time to pay my products they didn't even had it on their system and didn't want to give it to me for the price advertised.

They called a manager with the name of Gerald. He arrived probably about 10 minutes later. This man is rude and obnoxious. He underestimate the intelligence of his customers and is insulting. He informed me and another customer who also wrote a review on Hello Peter that the product was a miss print.

This is unfortunately not my problem.

I wanted to purchase 4 boxes and with his ****py attitude I had to settle on one box after making me feel like a school girl being scolded.

Advertising is Makro's problem and not mine. I AM THE CONSUMER and the price advertised is the price we should pay.

Surely the Makro Marketing team should confirm their adds before it goes to be printed????????????????????????????????????????????????

I spent thousands of rands every year at Makro and this is the service they give their customers???? ABSOLUTELY UNEXCEPTABLE!!!!!!!!!!!!!!!!!!!!!

I am surely not spending money at Makro again. I will go to Metro in Johannesburg.

Thank you Makro for *****ing up my perfect relationship with you