Makro bad experience with online purchase

<p>I did an online purchase and was called by Shane Le Roux eCommerce Online Support Team Leader to let me know that there is not any stock of this item available. He advised that I must cancel the order and go to the store. He said that it will take 2 days to get my refund; I explained to him that I needed the refund in order to buy a gift for my daughter for Christmas. I kept on following up with Shane but got no feedback regarding my refund that I was supposed to get back within 2 days. After numerous attempts to follow up with him what the status am of my refund I then got fed up and requested his manager’s details.</p> <p>I called his manager and according to her </p> <p>1. My order was never cancelled</p> <p>2. No refund was even app**** for by Shane le Roux.</p> <p>Considering that I explained to him that this purchase is for a child’s Christmas gift, and that I needed the money back if they cannot supply the item so I can buy something else, I also told him that I am running out of time as we are leaving for holiday soon. I find this service and experience with Makro online purchase disgusting!!! Only after talking to the manager and threatening to write on hello Peter I got a reply from Shane to say his manager is now dealing with this.</p> <p> </p>