Makro bad delivery service

On 1st December I ordered 3 items for delivery. Two items were Christmas gifts. A blow up paddle pool was delivered with a couple of days. The high chair has still not arrived!! Today is the 27th December!! This after numerous calls to Makro and promises of delivery before Christmas. I had excellent service before this. I thought by ordering over 3 weeks in advance would ensure delivery for Christmas. Oh how wrong can you be!! To Makro and their courier - a B I G THUMBS DOWN to you!!!