LF
Lee-Ann Ferreira
1 reviews | Active since Oct 2011
16 Feb 2023, 19:05
Makro bad customer service
In January I ordered a toy for my son's birthday in July. It was delivered on time but I only opened the box a week later to show it to my husband. It was the incorrect toy. I emailed Makro Customer service with screenshots on the 12th of February and received a reply from David Mabena on the 13th of February advising that my complaint had been escalated to the correct department. I have emailed Makro every day since and received not even an acknowledgement response. I have also Facebook messengered them. This was urgent because there were few left of the correct toy, which I cannot find elsewhere. The toy is now sold out and I want a collection and a refund. But no response.
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Replies (2)LF
Lee-Ann Ferreira's updateReviewer Update
18 Feb 2023, 13:11Well, the item I wanted is now out of stock so I want Makro to collect the incorrect item and refund me.. It's that simple.. Or it should be. Your generic response is unhelpful, as was the eventual response from customer service telling me to visit 'the store'. Which store is that? I ordered online. Also, why offer online ordering if you then tell customers to visit the store to sort out an error that Makro made? Again I ask please, arrange a courier to collect the toy so that Makro can refund me. This is not a big task.. Surely someone, somewhere amongst the many employees Makro has, can arrange this.
LF
Lee-Ann Ferreira's update18 Feb 2023, 13:11
Reviewer Update
Well, the item I wanted is now out of stock so I want Makro to collect the incorrect item and refund me.. It's that simple.. Or it should be. Your generic response is unhelpful, as was the eventual response from customer service telling me to visit 'the store'. Which store is that? I ordered online. Also, why offer online ordering if you then tell customers to visit the store to sort out an error that Makro made? Again I ask please, arrange a courier to collect the toy so that Makro can refund me. This is not a big task.. Surely someone, somewhere amongst the many employees Makro has, can arrange this.
LF
Lee-Ann Ferreira's updateReviewer Update
20 Feb 2023, 10:20Still no collection or response.
LF
Lee-Ann Ferreira's update20 Feb 2023, 10:20
Reviewer Update
Still no collection or response.