MAKRO BAD CUSTOMER SERVICE

I am very dissapointed and disgusted that a company as big as Makro has failed to make allocation into my Makro account for 1 year 2 months. In March 2021 I was harrased with calls by Makro collection department, I then made a payment of R1500 via eft only to be told that account number was correct but I had used wrong reference number. I tried so many times to get the matter resolved until today I haven't received any feedback. Everytime when I call I am told to email proof of payment & ID. I have waisted too much money with calls and emails. To make things worse non of the people I spoke to have come to me even though they promised to. I am now unemployed, I have no income I need to activate my unemployment insurance but then what happens to R1500 which is supposed reduce my debt? On top of that I don't receive monthly statement. My relationship with Makro is a sour one all I need is for them to sort out this matter asap. They don't even deserve a star. I am still being taken from pillar to post.