Makro Bad Customer Service

Our company had an account with Makro before, that was a COD. Looking at the fact that we buy a lot of items at MAKRO, we decided to open a Trade Receivable Account, we submitted everything, fast forward the account is opened with a credit limit. We were told the previous account is closed. Now both accounts are working, the worst part is that the account was opened in September last year but the OTP was not loaded so the owner is not notified when there is a purchases. This is a loophole for crime. We are now being sent from pillar to post when trying to rectify this Makro is one irresponsible store. I can never advise anyone to open an account with them